Return and Refund Policy

At Roboct, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our policy below regarding returns, replacements, and refunds.

Our policy lasts 30 days. If 30 days have gone by since your purchase delivered, unfortunately, we cannot offer you a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, uninstalled, and in the same condition that you received it.

  • It must be in its original packaging (including any plastic wraps, boxes, manuals, and accessories).

  • Non-returnable items: * Downloadable software products or digital licenses.

    • Gift cards.

    • Items showing clear signs of user handling, incorrect voltage application, or physical modification (especially relevant for electronic modules and robotic components).

2. Proof of Purchase

To complete your return, we require a receipt, invoice, or proof of purchase. Please include your Order ID in all communications with our support team.

3. The Return Process

  1. Request a Return: Contact our customer service team at support@roboct.co.in with your Order ID and the reason for the return. If the item is defective, please attach clear photos or a short video demonstrating the issue.

  2. Approval: Once our team reviews and approves your request, we will send you the return shipping instructions and the designated return address.

  3. Do Not Send Back Automatically: Please do not send your purchase back to the manufacturer or our warehouse without receiving prior approval from our support team.

4. Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are completely non-refundable.

  • Defective Items: If you are returning an item because it arrived damaged or defective from our end, Roboct will cover the return shipping costs or arrange a replacement at no extra charge.

  • Trackable Shipping: If you are shipping an item over ₹2000, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds (If Applicable)

  • Inspection: Once your return is received and inspected by our technical team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item’s condition.

  • Processing Time: If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days.

6. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account or payment gateway wallet again.

  2. Contact your credit card company or bank; it often takes some processing time before a refund is officially posted to your statement.

  3. If you’ve done all of this and you still have not received your refund, please contact us at support@roboct.co.in.

7. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to our dedicated support channels: